Frequently asked

The four questions decision-makers ask — answered here.

Before you decide to own your software stack instead of renting it from a big cloud vendor, you have questions. Fair ones. Here are the four we hear most often — with the same answers we'd give you in person.

Our mindset

We can't promise nothing will ever go wrong. We can promise that for every problem, we'll find a solution.

Marketing slides usually promise the impossible: no downtime, no dependence, no effort, no doubt. We'd rather take the real concerns seriously — and show what the answer actually looks like in practice. That turned into four one-pagers, one per question. If you want the full answer, read the PDF. If the key points are enough: here they are.

01
Uptime & recovery

„What if the server goes down?“

Yes, it really does happen. By the way, it happens to cloud platforms too — it just rarely makes it into their marketing. So a server going down is something we plan for. What matters isn't that the server never fails, but that we have a clear playbook for when it does, so we can react fast and in control. That plan includes:

monitoring
24/7 monitoring

Alerts reach us before your team notices. You get a phone call — not a status page.

hard_drive_2
Geographically separate backups

Production with one host, a daily backup with a second — different companies, different locations.

schedule
Recovery in hours

Worst case: new server, latest backup, services back up. A documented path instead of a hyperscaler's black box.

With cloud platforms
You notice the outage when employees complain. No say over priority, no named person to call.
With your NexaStack
The alert reaches us first. You get a call with the situation. Afterward, a written incident report.

Need a more detailed answer?

picture_as_pdf Jetzt die umfassende Antwort herunterladen · 6 pages · PDF
02
Dependence on your provider

„What if NexaStack disappears tomorrow?“

The hardest question a business owner can ask a small provider — and a fair one. Our answer isn't „that won't happen,“ but: your NexaStack is handover-ready — technically, legally and in documentation. What's left if we're gone is everything that matters.

verified_user
The server is yours

In your company's name, on your contract with the host. We only have admin access for maintenance.

menu_book
Continuously updated documentation

An operations manual kept current with every change. An outside admin can take over within a day or two.

public
Open-source standards only

Nextcloud, OnlyOffice, Vaultwarden, Paperless — every Linux admin knows them. No proprietary construct we invented.

With Microsoft 365
Data export only in vendor formats. Every price hike hits you directly. Leaving takes months.
With your NexaStack
Your data is yours, in open formats. Any other IT provider can take over maintenance starting tomorrow.

Need a more detailed answer?

picture_as_pdf Jetzt die umfassende Antwort herunterladen · 5 pages · PDF
03
Investment & price

„$15 per employee — isn't that just another license?“

The same billing unit as Microsoft — and yet the opposite. With a cloud license you pay for the right to use the software: stop paying, the software is gone. With NexaStack you pay for operation — maintenance, backup, compliance upkeep and support in one number. Stop paying? Then you administer it yourself; the software is still yours.

receipt_long
One invoice instead of four

Licenses, IT support, backup, compliance upkeep, monitoring — four separate bills in the subscription world. With us, one.

handshake
A service fee, not a hostage

Yes, operation costs per employee — same rate for everyone, no volume games. But stop paying and you administer it yourself; the software stays yours. With Microsoft, it's gone.

savings
Own it, don't rent it

After 5 years of subscriptions: nothing. After 5 years of Operate: a productive server in your name, ready to hand over.

Subscription world · 10 seats · 3 yrs
Licenses + outsourced IT + backup + compliance ≈ $24,000 – $36,000, spread across four contracts.
Operate · 10 seats · 3 yrs
≈ $21,600 as one contract — support, backup and compliance included, not three extra bills.

Want the full breakdown?

article Open the full savings calculator · nexastack.co
04
Data security

„How safe is my data on my own server?“

On a poorly configured server: less safe than the cloud. On a server set up the way your NexaStack is: considerably safer. An attacker would have to clear five hurdles in a row — at once and unnoticed, in the same night.

apartment
Hardened US data center

SOC 2-audited, HIPAA-ready facility. Encrypted at rest and in transit. You decide who has access — not a vendor's policy team.

key
No password login

The admin door opens only with a mathematically unique key. Classic password guessing hits a wall.

lock
Separate rooms, no connecting doors

Every application in its own environment. A break-in to one is never automatically a break-in to all.

With big SaaS platforms
Your data sits in a shared multi-tenant system you can't inspect. One vendor breach exposes thousands of customers at once.
With your NexaStack
A single-tenant server you own, a written data-processing agreement, and a daily-tested backup at a second location.

Need a more detailed answer?

picture_as_pdf Jetzt die umfassende Antwort herunterladen · 5 pages · PDF
US data center
What it all adds up to

For all four of these, the question is the same.

Not „cloud or your own server?“ But: invisible risk you can't influence — or visible risk with a plan and a person to call? Our answers aren't comfortable. But they're honest — and that's exactly why they hold up when it counts.

We don't make money because you have to stay. We make money because you want to.

Got a question that isn't here?

Ask us on a strategy call — no obligation, no sales script.

Book a strategy call